济南酒店布草损耗率居高不下?根源在这五大环节!
时间:2026-01-21 来源:http://www.jnadx.com/
布草是酒店运营中一笔巨大的消耗性投资。每当一件床单或毛巾因破损、污渍而提前“退休”,都意味着直接的成本损失。如果您发现布草更换频率远超预期,那么很可能是以下一个或多个环节出现了问题。
Linen is a huge consumable investment in hotel operations. Every time a bed sheet or towel is retired early due to damage or stains, it means a direct cost loss. If you find that the frequency of linen replacement is much higher than expected, it is likely that one or more of the following links have encountered problems.
环节一:采购环节 - “先天不足,后天难补”
Step 1: Procurement Step - "Shortcomings are innate and difficult to make up for the day after tomorrow"
如果布草在采购时就存在质量问题,那么后续无论多么小心,损耗率都难以控制。
If there are quality issues with the fabric during procurement, then no matter how careful one is in the future, the loss rate will be difficult to control.
· 问题表现:
·Problem manifestation:
1. 面料质量差: 盲目追求低价,采购了纱支密度低、纤维强度不够的面料。这类布草手感粗糙,且耐磨性差,容易起球、撕裂。
1. Poor fabric quality: Blindly pursuing low prices, purchasing fabrics with low yarn count density and insufficient fiber strength. This type of linen has a rough texture and poor wear resistance, making it prone to pilling and tearing.
2. 工艺不达标: 缝线针距过疏、包边处理不当、标签材质过硬,这些细节都会在使用和洗涤中率先破损。
2. Poor craftsmanship: The suture needle spacing is too loose, the edge treatment is improper, and the label material is too hard. These details will be damaged first during use and washing.
3. 规格不合身: 床单尺寸与床垫厚度不匹配,为了包紧床垫,服务员需要过度用力拉扯,导致接缝处开线或面料拉伤。
3. Inappropriate specifications: The size of the bed sheet does not match the thickness of the mattress. In order to tightly wrap the mattress, the waiter needs to exert excessive force to pull, resulting in loose seams or fabric strains.
· 解决方案:
·Solution:
· 建立采购标准: 明确制定布草的纱支(如60支、80支)、密度(如200*100)、成分(如100%棉)和工艺要求。
·Establish procurement standards: Clearly define the yarn count (such as 60 count, 80 count), density (such as 200 * 100), composition (such as 100% cotton), and process requirements for linen.
· 看重“性价比”而非“低价”: 选择信誉良好的供应商,并进行严格的样品测试(包括手感、色牢度、强度等)。
·Value "cost-effectiveness" over "low price": Choose reputable suppliers and conduct rigorous sample testing (including hand feel, color fastness, strength, etc.).
· 定制合适尺寸: 根据酒店床垫的实际厚度,定制合适尺寸的床单和被套。
·Customize suitable size: Customize bed sheets and duvet covers according to the actual thickness of the hotel mattress.
环节二:洗涤环节 - “无形的杀手”
Step 2: Washing Step - "Invisible Killer"
这是导致布草损耗的最主要环节,高达70%的损耗源于不当的洗涤。
This is the main factor causing linen loss, with up to 70% of the loss due to improper washing.
· 问题表现:
·Problem manifestation:
1. 化学品滥用:
1. Chemical abuse:
· 漂白剂过度使用: 频繁或过量使用氯漂粉,会导致棉纤维脆化,强度下降,布草发灰、变黄。
·Overuse of bleach: Frequent or excessive use of chlorine bleach powder can cause cotton fibers to become brittle, strength to decrease, and linen to turn gray and yellow.
· 强碱性强力清洗: 破坏纤维结构,使布草手感僵硬,寿命骤减。
·Strong alkaline and strong cleaning: destroys the fiber structure, makes the linen feel stiff, and significantly reduces its lifespan.
洗涤剂腐蚀破损
Detergents corroded and damaged
产品局部腐蚀
Localized corrosion of the product
产品整体腐蚀
Overall corrosion of the product
2. 机械力损伤:
2. Mechanical force damage:
· 装载量不当: 洗衣机超载(过度挤压摩擦)或装载不足(摔打力度过大),都会加剧布草的物理磨损。
·Improper loading capacity: Overloading the washing machine (excessive squeezing and friction) or underloading (excessive hitting force) can exacerbate the physical wear and tear of the linen.
· 转速和时间: 脱水时转速过高,洗涤时间过长,都会无情地拉扯和磨损纤维。
·Rotation speed and time: When dehydrating, excessively high rotation speed and long washing time will mercilessly pull and wear the fibers.
3. 水温不当: 过高水温(尤其是对于血渍、蛋白类污渍)会固化污渍,并使纤维老化。
3. Improper water temperature: Excessive water temperature (especially for blood stains and protein stains) can solidify the stains and cause fiber aging.
产品起毛
Product fuzz
产品气球
Product Balloon
4. 交叉污染: 彩色布草与白色布草混洗,导致串色;清洁抹布与客用布草混洗,带来污染和纤维损伤。
4. Cross contamination: Mixing colored and white linens can cause color distortion; Mixing cleaning cloths with guest linens can cause pollution and fiber damage.
· 解决方案:
·Solution:
· 选择专业洗衣厂/建立标准: 确保合作方是专业的酒店布草洗涤厂,或为自有洗衣房建立严格的《布草洗涤标准作业程序》。
·Choose a professional laundry factory/establish standards: Ensure that the partner is a professional hotel linen laundry factory, or establish a strict 'linen washing standard operating procedure' for their own laundry room.
· 分类洗涤: 严格按颜色、污渍程度、布草类型进行分类。
·Classification washing: Strictly classify according to color, stain degree, and linen type.
· 规范化学品使用: 使用温和的中性或低碱洗涤剂,针对性使用去渍剂,严格控制漂白剂用量和频率。
·Standardize the use of chemicals: use mild neutral or low alkali detergents, use targeted stain removers, and strictly control the amount and frequency of bleach.
· 定期维护设备: 检查洗衣机内壁是否有毛刺,避免勾丝。
·Regular maintenance of equipment: Check for burrs on the inner wall of the washing machine to avoid snagging.
环节三:客房使用与收取环节 - “粗暴的操作”
Step 3: Room Use and Collection - "Rough Operations"
服务员在客房内的操作方式,对布草寿命有直接影响。
The way the waiter operates in the guest room has a direct impact on the lifespan of the linens.
· 问题表现:
·Problem manifestation:
1. 粗暴收取: 将布草随意拖拽于地面,甚至用床单作为“大布袋”包裹其他物品进行搬运,导致布草与地面摩擦、被钩破。
1. Rough collection: Randomly dragging linen on the ground, even using bed sheets as "large cloth bags" to wrap other items for transportation, causing the linen to rub against the ground and be hooked.
异物钩拉造成的破损
Damage caused by foreign object hooking and pulling
运输过程造成的破损
Damage caused during transportation
2. 错误使用清洁工具: 使用硬质刷子或锐利工具清理布草上的轻微污渍,造成面料损伤。
2. Incorrect use of cleaning tools: Use a hard brush or sharp tool to clean minor stains on the linen, causing damage to the fabric.
3. 与尖锐物品混放: 在布草车中,布草与客人丢弃的锐利垃圾(如笔、化妆品瓶盖)混在一起,极易划伤。
3. Mixing with sharp objects: In the linen cart, the linen is easily scratched when mixed with sharp garbage discarded by customers, such as pens and cosmetic bottle caps.
· 解决方案:
·Solution:
· 加强员工培训: 培训服务员“轻拿轻放”,示范正确的收取、打包和搬运方法。
·Strengthen employee training: Train waiters to handle things with care and demonstrate correct collection, packaging, and handling methods.
· 提供专用器具: 使用专用的布草袋或布草车,确保运输过程中与污染源和锐器隔离。
·Provide specialized equipment: Use specialized cloth bags or cloth carts to ensure isolation from pollution sources and sharp objects during transportation.
· 明确操作规范: 规定任何情况下不得将布草直接接触地面。
·Clear operating standards: It is stipulated that under no circumstances should the linen be directly in contact with the ground.
环节四:库存与管理环节 - “混乱的账本”
Step 4: Inventory and Management - "Chaotic Ledger"
管理混乱会导致布草“非正常流失”,而非“正常损耗”。
Chaotic management can lead to "abnormal loss" of linen, rather than "normal wear and tear".
· 问题表现:
·Problem manifestation:
1. 盘点制度缺失: 不清楚布草的初始投入量、周转量和报废量,无法及时发现异常流失。
1. Lack of inventory system: unclear initial input, turnover, and scrap quantities of linen, unable to detect abnormal losses in a timely manner.
2. 存放环境不当: 布草库房潮湿、不通风,导致布草发霉、滋生细菌;长期受压导致纤维失去弹性。
2. Improper storage environment: The linen warehouse is damp and poorly ventilated, causing the linen to mold and breed bacteria; Long term compression causes fibers to lose elasticity.
3. “内盗”与“客拿”: 对员工和客人拿取布草的行为缺乏有效管理和管理。
3. "Internal theft" and "customer taking": There is a lack of effective management and control over the behavior of employees and customers taking linen.
· 解决方案:
·Solution:
· 建立“一床一档”管理制度: 为每件布草编号,记录其投入、洗涤、报废的全生命周期。
·Establish a "one bed, one file" management system: number each piece of linen and record its entire lifecycle of input, washing, and disposal.
· 执行定期盘点: 每周/每月进行盘点,分析损耗数据,及时发现问题。
·Perform regular inventory: Conduct weekly/monthly inventory, analyze loss data, and promptly identify issues.
· 改善仓储条件: 确保库房干燥、通风、整洁,布草应存放在货架上,而非直接堆在地上。
·Improve storage conditions: Ensure that the warehouse is dry, ventilated, and tidy, and store linens on shelves instead of directly stacking them on the ground.
· 规范报废流程: 设立严格的布草报废标准,由专人核对后统一处理,避免好布草被“误判”或私自处理。
·Standardize the scrapping process: Establish strict standards for the scrapping of linen, which will be verified by a dedicated person and processed uniformly to avoid misjudging or unauthorized disposal of good linen.
环节五:住客使用环节 - “难以控制的意外”
Step 5: Guest Use - "Uncontrollable Accidents"
虽然无法完全控制,但住客的一些行为确实会损坏布草。
Although it cannot be completely controlled, some behaviors of guests can indeed damage the linens.
· 问题表现:
·Problem manifestation:
1. 特殊污渍: 鞋油、染发剂、油漆、血渍、红酒等难以清洗的污渍。
1. Special stains: difficult to clean stains such as shoe polish, hair dye, paint, blood stains, red wine, etc.
2. 不当使用: 用毛巾擦鞋子、将布草用于非正常用途(如当抹布)。
2. Improper use: Wipe shoes with a towel, use linen for abnormal purposes (such as as as a cloth).
3. 人为损坏: 吸烟烫洞、宠物抓挠等。
3. Human damage: smoking burns holes, pet scratching, etc.
· 解决方案:
·Solution:
· 客房内温馨提示: 通过温馨的提示卡,引导客人正确使用布草(如提供擦鞋布)。
·Warm reminder in the guest room: Guide guests to use linens correctly (such as providing shoe wipes) through a warm reminder card.
· 快速响应与预处理: 服务员在查房时,发现特殊污渍应立即送至洗衣房进行专业去渍预处理,提高洗净概率。
·Quick response and pre-processing: When the waiter discovers special stains during room inspection, they should immediately send them to the laundry room for professional stain removal and pre-processing to improve the probability of cleaning.
· 考虑使用深色布草: 对于易耗品(如地巾),或特定风格的酒店,可考虑使用深色或印花布草,以掩盖轻微污渍和瑕疵,延长使用寿命。
·Consider using dark linen: For consumables (such as floor towels) or hotels with specific styles, dark or printed linen can be considered to cover up minor stains and flaws and extend their lifespan.
总结
summary
降低布草损耗率是一个系统工程,需要从采购、洗涤、使用、管理到回收进行全流程的精细化管控。建议酒店管理者成立一个跨部门小组(采购、客房、洗衣房),对照以上五个环节进行逐一排查,找到自身最薄弱的点,并制定针对性的改进措施。
Reducing the rate of linen loss is a systematic project that requires precise control throughout the entire process from procurement, washing, use, management to recycling. It is recommended that hotel managers establish a cross departmental team (procurement, guest rooms, laundry room) to conduct a thorough investigation of each of the five aspects mentioned above, identify their weakest points, and develop targeted improvement measures.
一个小小的改变,比如规范一次洗涤流程,或是一次温柔的客房收取,都能为您节省下可观的成本,并为客人保留一份持久的舒适体验。
A small change, such as standardizing a washing process or a gentle room charge, can save you significant costs and preserve a lasting comfortable experience for guests.
您酒店的布草损耗主要来自哪个环节?欢迎在评论区留言讨论!
What is the main source of linen loss in your hotel? Welcome to leave a comment and discuss in the comment section!
本文由 济南酒店布草 友情奉献.更多有关的知识请点击 http://www.jnadx.com/ 真诚的态度.为您提供为全面的服务.更多有关的知识我们将会陆续向大家奉献.敬请期待.
This article is a friendly contribution from Jinan Hotel Linen For more related knowledge, please click http://www.jnadx.com/ Sincere attitude To provide you with comprehensive services We will gradually contribute more relevant knowledge to everyone Stay tuned
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